Welcome to the Massachusetts Communications Supervisors Association!
"Developing Dispatchers & Dispatch Centers"
The Massachusetts Communications Supervisors Association (MCSA) is an independent, voluntary association of persons who manage, supervise, work in or are involved with the operation of 911 and dispatch organizations. MCSA members are sworn fire or police personnel of various ranks, communications supervisors, dispatchers, 911 operators, and other employees of police and fire departments, emergency communications departments, county dispatch centers, state police communications centers, state and other organizations working with 911 and dispatch functions, and EMS providers.
Please click here for information on joining the MCSA.
Communications Center Manager Conference
Since 2012 State 911 has awarded grants to the Communication Center Managers Conference and MCSA has been asked to assist in the selection process.
2012 GRANT RECIPIENTS- Erin Hastings (MSP-New Braintree), Darrell True (Wrentham PD), Don Hancock (Billerica PD), Chris Ryan (Andover PD), Kim Parker (Boston PD) PHOTO
2013 GRANT RECIPIENTS - Skip Botelho (Cambridge), David Mazza (Littleton), Lauren Mielke (Southhampton), Robert Rowe (Wellesley), Amy West (Newburyport) PHOTO
2014 GRANT RECIPIENTS - Barbara Boiteau (Sturbridge), LeeAnn Delp (Essex County RECC), Stacy Poutas (Newton), Penny Ryan (Charlton), Anthony Newell (Nashoba RECC)
The CCM GRANT was not funded in 2015 due to budgetary issues though State 911 Commits to its return.
Critical Incident Stress Management
Critical Incident Stress Management Teams can be activated to support the fire service in the Commonwealth 24 hours a day, seven days a week. You can contact a team member directly or through the Mass. Emergency Management Agency (MEMA) at (508) 820-2000. For more information visit their website.