We would like to recognize the following individuals that have been awarded the PSAP Leadership Grant, issued by the State 911 Department. Congratulations! Katrina Shamshak, North […]
The Massachusetts State 911 Department understands the crucial role the 911 PSAP Supervisor/Manager plays in the PSAP Administration and Operations. To that end, the State 911 […]
Understanding Cultural Norms As society becomes more diverse it is important for 911 call-takers and first responders to have an understanding of others’ cultural backgrounds. First […]
