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February | February | February | 1 16:00 -00:00 March 1, 2023-March 2, 2023 2 Olde North Road, Chelmsford, MA 01824 Active Shooter calls have increased dramatically in recent years. From school shootings to workplace violence to
terror-type public shooting massacres these incidents can take many lives and cause mass panic. It is essential that
first responders and 911 call-takers have a solid understanding of these incredibly challenging incidents. Hanrahan Consulting, LLC has quickly become the premiere legal trainer for Massachusetts Police Officers and
Supervisors. Complicated legal matters instructed in an easy-to-understand manner with practical real-life examples. Click the event link above or CLICK for the registration form.
| 2 16:00 -00:00 March 2, 2023-March 2, 2023 2 Olde North Road, Chelmsford, MA 01824 Active Shooter calls have increased dramatically in recent years. From school shootings to workplace violence to
terror-type public shooting massacres these incidents can take many lives and cause mass panic. It is essential that
first responders and 911 call-takers have a solid understanding of these incredibly challenging incidents. Hanrahan Consulting, LLC has quickly become the premiere legal trainer for Massachusetts Police Officers and
Supervisors. Complicated legal matters instructed in an easy-to-understand manner with practical real-life examples. Click the event link above or CLICK for the registration form.
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5 | 6 - Priority Dispatch EMD-QA
08:00 -17:00 March 6, 2023-March 8, 2023 588 High Street, Westwood, MA 02090 An Emergency Dispatch Quality Assurance Specialist (ED-Q™) is the cornerstone of quality assurance within a communication center. This course will prepare you to effectively review calls in accordance with IAED™ Standards. It will also familiarize you with the basic principles of quality assurance, quality improvement, and quality management. Topics include performance trending, change management, records management, feedback techniques, call-taker recognition, and continuing dispatch education.
| 7 - Priority Dispatch EMD-QA
08:00 -17:00 March 7, 2023-March 8, 2023 588 High Street, Westwood, MA 02090 An Emergency Dispatch Quality Assurance Specialist (ED-Q™) is the cornerstone of quality assurance within a communication center. This course will prepare you to effectively review calls in accordance with IAED™ Standards. It will also familiarize you with the basic principles of quality assurance, quality improvement, and quality management. Topics include performance trending, change management, records management, feedback techniques, call-taker recognition, and continuing dispatch education.
| 8 - Priority Dispatch EMD-QA
08:00 -17:00 March 8, 2023-March 8, 2023 588 High Street, Westwood, MA 02090 An Emergency Dispatch Quality Assurance Specialist (ED-Q™) is the cornerstone of quality assurance within a communication center. This course will prepare you to effectively review calls in accordance with IAED™ Standards. It will also familiarize you with the basic principles of quality assurance, quality improvement, and quality management. Topics include performance trending, change management, records management, feedback techniques, call-taker recognition, and continuing dispatch education.
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26 | 27 | 28 | 29 | 30 - The Power of 9-1-1 Peer Support
08:00 -17:00 March 30, 2023 42 Milk St, Westborough, MA 01581 On March 30th, Jim Marshall will be presenting “The Power of 9-1-1 Peer Support” No one ‘gets’ the life of the 9-1-1 Pro like a 9-1-1 Pro. When the combo of stress from work and home piles up, even the best and most seasoned dispatchers can struggle. And more and more of our PSAPs have experienced major traumatic experiences they just didn’t know how to face. But what happens when you, as a PSAP family, are prepared to come alongside each other as you travel through these hardships? You can prevent burnout, improve morale, and help your peers feel encouraged and desire to stay on board. Whether your agency is planning to build a Certified Peer Support Program or not, this introductory course is a great way to learn about the critical basics and benefits of peer support. Here’s what you’ll experience in this unique course…
– Learn the importance and power of 911 Peer Support for the dispatcher and the center’s daily life together
– Discover how practicing Peer Support can decrease toxic, draining gossip and boost more positive energy in the comm center
– Understand the benefits & limitations of lay peer support, what it is and what it is not
– Clarify the critical importance of confidentiality and how to honor it in complicated situations
– Learn when & how to refer and guide peers to professional assistance Each class is State 911 Approved for 8 hours & runs from 0800 – 1700 each day at WFD (42 Milk St., Westborough MA 01581). The cost is $229 per person. To register, please go to www.911training.net
| 31 - Foundations of Emergency Mental Health Dispatching
08:00 -17:00 March 31, 2023 On March 31st, Jim Marshall will be presenting “Foundations of Emergency Mental Health Dispatching” Throughout the U.S., our 9-1-1 Professionals and field responders are under enormous scrutiny in their management of calls involving folks with mental illness. Our highly acclaimed EMHD model – which is specific to 9-1-1 – is the
only one in the nation custom-designed from the ground up by a mental health professional exclusively to empower 9-1-1 professionals for optimal management of these crisis calls. Certification as an Emergency Mental Health Dispatcher requires successful completion of an intensive three-day training. Yet, Jim Marshall has created this one-day Foundations of EMHD course to equip 9-1-1 Pros with the core EMHD knowledge they need to immediately boost their confidence and performance with at-risk callers. EMHD…. – Is a new Science-Driven Best Practice that empowers 9-1-1 Pros with the knowledge and tools they need for optimal response to callers with mental illness
– Boosts dispatcher ability and confidence in managing these high-risk calls
– Incorporates resilience training to optimize the 9-1-1Pro’s real-time response during high-stress calls
– Avoids “cookie cutter” solutions and allows dispatchers to think creatively using their own unique style with each unique call guided by good science. 9-1-1 Pros participating in this day of training will… – Discover the “EMHD MindSet”: a set of key insights about callers-at-risk that fosters strong alliances, better cooperation, and less risk of violence on scene
– Practice the “EMHD SkillSet” to regulate psycho-physiological distress, rally best thinking, help the caller, AND protect dispatcher resilience
– Gain strategies to de-escalate the caller’s Mental States that can fuel worse outcomes
– Get prepared to boost confidence and decrease anxiety relating to high-risk callers EMHD has gained initial empirical Support! An initial research study of EMHD has yielded very promising results. While further study is needed to verify these findings, those 9-1-1Pros who participated in the three-day version of EMHD and the LifeBridges FlexProtocol™ reported remarkably positive changes in their experience: – Significantly more confidence and less anxiety managing calls involving suicide risk and general mental health crises.
– Significantly greater sense of effectiveness in connecting with at-risk callers, assessing their risk, and intervening to reduce risk. Class is State 911 Approved for 8 hours & runs from 0800 – 1700 each day at WFD (42 Milk St., Westborough MA 01581). The cost is $229 per person. To register, please go to www.911training.net
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