Gardner Police Department

This course is designed for new 911 supervisors but can serve as a great refresher for experienced supervisors as well. This dynamic course focuses on the basic skills you need to become a supervisor and how to develop those skills. When you first become a supervisor, it can be difficult to separate yourself from being one of the gang. Your responsibilities have changes and you are expected to lead the department rather than follow. This course will help you build those basic supervisor skills needed to succeed.
Course topics include:
 Dealing with staff
 Diffusing difficult situations
 Supervisor styles
 Performance Reviews
 Communication Skills
 Problem Solving

Registration for course is with UCS on website, www.unitedcommsolutions.com

A critical incident can strike a community at any time. Depending on your staffing levels and available resources, an incident can be handled locally or may require mutual aid and assistance. Understanding the Incident Command System and how telecommunicators play a role in the success of the incident and how the incident commander handles the incident is critical. In this seminar, we will cover the role of a telecommunicator during a critical incident, the roles of on scene responders, how to interact with incident command, among many other great topics. Students will then be placed in ICS positions and challenged to gather information and use their knowledge to determine what information should be obtained from the dispatcher.
Course topics include:
 Basic structure of Incident Command System
 Roles of the Incident Commander
 Roles of the Dispatcher
 How can the dispatcher effect change during a major incident
 Information gathering and dissemination
 Action items for dispatchers during a critical incident
 Situational awareness and the dispatcher
*It is recommended that attendees complete FEMA ICS-100 prior to the class*

Registration for course is with UCS on website, www.unitedcommsolutions.com