The Massachusetts Communications Supervisors Association (MCSA) is a non-profit, voluntary association of professionals who are involved with the operation of 911 PSAPs and dispatch organizations. MCSA members are employees of police and fire departments, emergency communications departments, county dispatch centers, state police communications centers, state and other governmental organizations working with 911 dispatch functions and EMS providers. Among the principal aims of the Massachusetts Communications Supervisors Association are:
• Promoting the training, equipping, and professional status of call takers and dispatchers
• Assisting its membership with management and best practices development in 911 Center operations
• Working in partnership with the State 911 Department and other organizations, through research and planning to assist in the ongoing development of the Massachusetts 911 Program.