2019-2020 Executive Board
President: Charles Goodwin
Charles Goodwin is a Training Coordinator and Supervisor for the 9-1-1 Communication Center in Natick Massachusetts. He is certified in various elements of emergency communications, emergency management, and public safety. He holds a Bachelor of Science in Criminal Justice, a Master of Business specializing in Public Administration, and is currently working towards his Ph.D in Psychology. He is a graduate of the CCM program offered by Fitch & Associates, the RPL program offered by APCO Intl., and the CMCP program offered by NENA.
Vice-President: Penny Ryan
Penny Ryan has over 25 years in Public Safety and is as passionate about it today as she was on day 1. Penny has been the Communications Director for the Auburn 911 Communications Center since 2018. This was a brand new position the Town of Auburn created when both Chiefs and the Town Manager recognized the importance of a Communications Director for 911. They recognized the important role this profession has in Emergency Services and have been strong advocates for other Departments to recognize this. Penny started her Public Safety Career as an on call EMT-Intermediate with the Town of Charlton in December of 1994. In 1998, Penny also started as a Part-Time Dispatcher for the Town of Charlton, and then transitioned to a Full-Time Dispatcher and the Lead Dispatcher until she took the position as the Director in Auburn. In 2010, Penny graduated from the MPTC Reserve Police Academy and was an Auxiliary Officer for Charlton from 2010-2018. Penny is also an AHA CPR and MPTC First Responder Instructor, something she is extremely passionate about. Penny is a 2014 graduate of the CCM program, one of the best experiences she has ever had. Penny has been a member of MCSA since 2012 and was most recently the Worcester County Regional VP of MCSA.
Immediate Past-President: Christopher Campbell
Having found his passion in emergency communications Chris has been involved in the 911 and emergency communications field for over 20 years. Currently, he serves as the Communications Administrator for the Town of Falmouth Massachusetts. Prior to his appointment in Falmouth, Chris served as the Director of Communications for the Town of Seekonk and as a front line emergency telecommunicator for the Towns of Mansfield, Norton and Plainville. Chris continues to be a strong advocate for advancing dispatcher retirement / reclassification initiatives on both State and Federal level as well as promoting the professional profile of Emergency Telecommunications in the Commonwealth. Having served as the President of MCSA for 3 years, Chris now continues to serve the association as the Immediate Past President
Secretary: Gregory Lynskey
Gregory Lynskey is currently Communications Center Director for the South Worcester County Communications Center (SWCCC) which serves Webster and Dudley. Greg has been a member of MCSA since 2015 and has been an elected member of the board since 2017. Greg currently serves on the MCSA social media and website committees in addition to his role as a Secretary. Greg began his career in public safety in 2003 with the Town of Webster as both a volunteer with the former Webster Rescue Squad and as a part-time dispatcher. Greg continued in his role as a dispatcher for the Town of Webster until 2014 when he was appointed as the Communications Center Director for the SWCCC which was a newly created entity to provide dispatch services for the Towns of Webster and Dudley. Greg continues in this role today. Greg also has prior experience with the WPI Campus Police Department as a dispatcher and in the private sector as a scheduler/planner with two different manufacturing companies.
Treasurer: Warren Gould
Warren Gould started his career with the Town of Boxford in 1981 as a Call Firefighter. He joined the Town of Boxford Communications Department in 1986 as a per-diem dispatcher, and became a full-time dispatcher in 1987. In 2000 he became the Director of Communications for the Town of Boxford, a position he’s held since that time. Warren is also a lieutenant on the Call Fire Department in Boxford. Warren holds an Associates Degree in Automotive Repair and a Bachelors Degree on Mechanical Engineering.
SE Region: Barnstable, Bristol, Plymouth, Norfolk and Dukes Counties
Hampden & Berkshire Counties
Franklin & Hampshire Counties
State 911 Commission Representative